AP Crystals send all domestic parcels via Registered Post.
Orders are generally sent within 24-72 business hours after receiving the order. As soon as your order is scanned and picked up, you will receive tracking information via email.
- REGULAR SHIPPING WITH TRACKING $10
- EXPRESS SHIPPING WITH TRACKING $20
Delivery timings are subject to Australia Post. AP Crystals has no control over delivery times or delays.
PLEASE NOTE: If your order is above $500 additional shipping costs may be needed to cover the extra expenses. Your order will not be sent until these additional costs are paid for.
TRACKING YOUR ORDER
Once your order is packed and leaves our shop, you will receive an email with a tracking number to track your parcel. If you haven’t received a confirmation email, your order hasn’t been processed yet.
Unfortunately, we have no control over how Australia Post will treat each individual parcel. We hope, that each parcel arrives undamaged, however chips and scratches can occur during the shipment process. AP Crystals takes no responsibility for damage incurred during the shipment process. We recommend that you select the shipping option with insurance; this ensures a faster refund should your order be lost or damaged by Australia Post. By shopping with us, you agree to this statement.
RETURNS AND OTHER PROMOTIONAL MATERIAL
Please send return packages and any promotional material or letters to PO BOX 3069 Bangor, NSW 2234 Australia