My Cart

Close

How to - Live Sales

New Crystal Arrivals

How to participate in and pay for your order from our live sales.

Instagram Live Sales

Our Instagram live sales are conducted Wednesday nights at 7pm Sydney Time. Sometimes due to certain circumstances, this night may change on short notice.

To buy on our Instagram live, please say “Sold” with the corresponding number of the crystal you wish to purchase. By saying "sold" you are agreeing that you will pay for that crystal before the due date and time.

In the event that multiple people want the crystal presented, we automatically go with the user who appears first on our screen saying "sold”. Please note, due to internet performances, your screen may show someone different to whom we see first, and instagram will always show your comment to yourself first before other comments. We do not favour anyone during our live sales.

Once our live is over, we will start creating orders and publishing them to our website under your instagram name.
Your order will contain the code/number of the crystal, the crystal type and the price for each crystal. You can find your order by searching for your name, or clicking on the “LIVE SALE ORDERS” page from our main menu, and scroll down to find your name.

Orders are due to be paid for by 10pm Friday night. The quicker you pay, the sooner your order can be posted to you! Users who do not pay for their orders in time are prohibited from purchasing in any further live sales. 

If you cannot pay for your order, please let us know ASAP.

 

Facebook Live Sales

Our Facebook live sales are conducted Sunday nights at 7pm Sydney Time. Sometimes due to certain circumstances, this night may change on short notice. 

To buy on our Facebook live, please say “Sold” with the corresponding number of the crystal you wish to purchase. By saying "sold" you are agreeing that you will pay for that crystal before the due date and time.

In the event that multiple people want the crystal presented, we automatically go with the user who appears first on our screen saying "sold”. Please note, due to internet performances, your screen may show someone different to whom we see first, and Facebook will always show your comment to yourself first before other comments. We do not favour anyone during our live sales.

Once our live is over, we will start creating orders and publishing them to our website under your Facebook name.
Your order will contain the code/number of the crystal, the crystal type and the price for each crystal. You can find your order by searching for your name, or clicking on the “LIVE SALE ORDERS” page from our main menu, and scroll down to find your name.

Orders are due to be paid for by 10pm Tuesday night. The quicker you pay, the sooner your order can be posted to you! Users who do not pay for their orders in time are prohibited from purchasing in any further live sales. 

If you cannot pay for your order, please let us know ASAP.

 

Common Questions

  • I said sold first! Here is a screenshot!

Unfortunately, with all phones running at different speeds etc, we sometimes may see someone else’s name before yours, once we announce the name, that person has claimed that certain piece. What we announce is final and will not be changed.

  • Can I say sold, and then tell you to pass it on to someone else?

No, when this is done it makes it incredibly hard to keep up with the changes. If we notice you doing this several times, we will ask you not to claim anymore crystals.

  • Where is my order?

Orders are made as products on our website. You can find them here. Orders are generally produced within 1-2 hours of the live sale finishing.

  • Can I cancel crystals from my order once it is made?

No. We will don’t start personalizing orders after you have commented sold on numerous pieces and then change your mind.

  • I did not mean to spend this much money! Can you please hold my order for 2 weeks?

We encourage those who participate to keep a track of how much they are spending on our live sales. Having a pen and paper handy is encouraged to help keep track of what you are buying.

  • When do I have to pay for my order?

For Instagram Live sales, payment must be made BEFORE FRIDAY 10PM

For Facebook Live sales, payment must be made BEFORE TUESDAY 10PM

  • Can I add other crystals from your website onto my order and pay for them all together?

Certainly! Add as many crystals from the website as you like and combine the shipping cost!

  •  Can you take a photo of my order for me?

Unfortunately due to time restraints and man hours, we do not take photos of orders. We encourage users to take a screenshot of the items purchased.

  •  I would like to send you feedback of your live sale

Please send any feedback or comments to fran@apcrystals.com

  •  Can I combine my Wednesday order with my Sunday order?

Unfortunately, we can’t combine shipping for both of these orders. Orders have to be paid for within 48 hours. 

 

Extra Information

Please note that if you message us during the live sale, we are unable to respond to your messages due to being live and communicating with over 100 people at one time. We are not ignoring you, we just can't stop the live to reply to messages. Due to this; please do not harass or bully the team running the live sale. If we receive verbally abusive messages from someone during the sale, we will block and ban you from joining in future live sales. We will not put up with any bullying, harassment or abusive messages from any person.