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Common Questions

New Crystal Arrivals


Q: Can I pick up my order?

A: Yes you can, we are located within the Sutherland Shire, Sydney.

Q: Do you wholesale your crystals?

A: We do not provide wholesale crystals.

Q: Where do you get your crystals from?

A: We source our crystals from around the globe. We ensure all suppliers are operating ethically and mining in ethical locations around the world.

Q: Is your packaging ecofriendly?

A: Our packaging is 100% ecofriendly. We have dedicated numerous hours sourcing bio-degradable bubble wrap, recyclable tissue paper and economical cardboard boxes.

Q: Is there a tracking number with my order?

A: Yes! Once you receive your fulfillment email, you will find your tracking number is provided to you.

Q: Where are you located?

A: Our home-base is in the Sutherland Shire, Sydney Australia.

Q: I haven’t received my tracking number

Tracking emails are automatically sent from once they are input into the Australia Post system. Please check your junk and spam email if you do not receive correspondence straight into your inbox.