Common Questions

COMMON QUESTIONS

Q: Can I pick up my order?

A: Unfortunately, we do not allow customers to pick up their orders for various reasons.

Q: Do you wholesale your crystals?

A: We do not provide wholesale crystals at the moment.

Q: Where do you get your crystals from?

A: We source our crystals from around the globe. We ensure all suppliers are operating ethically and mining in ethical locations around the world.

Q: Is your packaging ecofriendly?

A: Our packaging is 100% ecofriendly. We have dedicated numerous hours sourcing bio-degradable bubble wrap, recyclable tissue paper and economical cardboard boxes.

Q: Is there a tracking number with my order?

A: Yes! Once you receive your fulfillment email, you will find your tracking number is provided to you.

Q: Where are you located?

A: Our home-base is in the Sutherland Shire, Sydney Australia.

Q: I haven’t received my tracking number

Tracking emails are automatically sent from info@apcrystals.com once they are input into the Australia Post system. Please check your junk and spam email if you do not receive correspondence straight into your inbox.